Privacy Policy
Last updated: September 2025
To summarize this policy: “We only collect the basics (like your name, email, phone, business name if you provide it, and IP address) so we can serve you better—think quotes, orders, warranties, and optional newsletters. We never sell or share your info outside our team. Cookies may help make repeat visits easier but won’t contain personal data. We don’t keep your payment details after a purchase. You can request your data or have it deleted anytime. In short: your privacy is safe with us.”
At Express Custom Manufacturing (2024) LTD., your privacy matters to us. We’re in the business of building great products—not selling your data. This policy explains what we collect, why we collect it, and how we protect your information.
Who We Are
Express Custom Manufacturing (2024) LTD.
1365 Alberni Highway, Parksville, BC V9P 2B9
PO BOX 487, Parksville, BC V9P 2G6
Toll-Free: +1 800 688 6840
Local: 250-248-2218
Email: [email protected]
What Information We Collect
When you interact with us, we may collect:
Your name
Your business name (if you choose to provide it)
Your phone number
Your email address
Your IP address (basic technical information collected by servers and security tools)
We may also collect information if you comment, upload files, or participate in other features on our website.
How We Use Your Information
We only use your information for purposes directly related to your interaction with us, including:
Processing your requests, orders, or quotes
Logging details for warranty purposes
Communicating with you about your projects
Sending newsletters, promotions, or discounts if you’ve opted in (and stopping when you opt out)
We will never sell, rent, or share your personal information outside our team.
Cookies
To make repeat visits easier, we may use convenience-based cookies that remember things like form entries or settings.
Cookies will never contain personal or sensitive data.
You can clear or block cookies anytime in your browser settings.
Your Data, Your Rights
If you have an account on our website and have made comments, uploads, or other contributions, you can request:
An export of all your personal data we hold
To have your personal data deleted
Just reach out, and we’ll take care of it promptly.
How We Handle Payments
We do not retain any payment information.
Credit card or payment details are used only during the immediate transaction.
After the transaction is complete, payment details are securely discarded/destroyed.
This means that if you ever need a refund or credit, we may need to contact you for your payment details again.
Third-Party Services
We use Cloudflare’s Content Delivery Network (CDN) to deliver content quickly and securely. Cloudflare processes data through the closest available data center. You can learn more about their services here: https://www.cloudflare.com/privacypolicy/
All data transfers between you and our website use trusted, encrypted channels.
How Long We Keep Your Information
We only keep your personal information as long as it’s needed for:
Completing transactions
Warranty records
Newsletter communications (if you’ve opted in)
Once it’s no longer needed, we securely remove it.
Contact Us
If you have any questions about this Privacy Policy or would like to request your data, please reach out:
📍 Express Custom Manufacturing (2024) LTD.
1365 Alberni Highway, Parksville, BC V9P 2B9
PO BOX 487, Parksville, BC, V9P 2G6
📞 Toll-Free: +1 800 688 6840
📞 Local: 250-248-2218
✉️ Email: [email protected]
In Summary
We collect only what we need, keep it safe, and never sell it. You’re in control of your data, and we’re always here to help with questions or requests.